Frequently Asked Questions

Frequently Asked Questions

Is checkout secure?

Yes. Payments are processed through Shopify's secure checkout and the payment methods available at checkout.

Where do you ship?

Shipping availability depends on the product and destination. Available options and charges are shown during checkout.

How long does delivery take?

Processing and transit times vary by product, fulfillment partner, and destination.

Can I return an item?

Eligible returns are handled according to our Refund Policy. Contact us promptly if there is an issue with your order.

How can I contact FITFlex?

Use our Contact page and include your order number when asking about an existing order.